Jira Service Management

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We're all ears.","icon":10498,"iconUrl":"https://securends1.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[1],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"If applicable, please state which page the issue occurred and attach any screenshots. What time did the issue occur? Have you checked out the SecurEnds knowledge base? <a href=\"https://www.securends.com/documentation\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">SecurEnds Documentation</a>","callToAction":"Technical support","introHtml":"Need help configuring or troubleshooting? Select this to request assistance.","icon":10520,"iconUrl":"https://securends1.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[1],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"If applicable, please state which page the issue occurred and attach any screenshots. 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